How can I gain access to my account again from Outlook without disabling the Two-Step Verification?Īfter enabling Two-Step Verification of, you may need a special App Password for applications which do not support the security codes generated during the Two-Step Verification process.Ĭonnecting via older versions of Outlook Desktop or any Mail App which uses the Exchange ActiveSync (EAS) protocol requires such an App Password.

I know I am putting in the correct password as it still works when I try to log on to the website.

On your computer, under Scan the QR code, select Next.After setting up Two-Step Verification on, I've been unable to connect Outlook with my account and am repeatedly being prompted for my password.

Use your mobile device's camera to scan the QR code shown on your computer.

On your computer, under Set up your account, select Next.

If this is your first time using the app, you can select Add account instead.

Tap +, then Work or school account, and then Scan QR code.

On your mobile device, open the Authenticator app.

You should have the app already installed on your phone.

Under Start by getting the app, select Next.

Select Authenticator app from the list, and then select Add.

If you can sign in, select Add method.

On your computer, go to your Security info page.You need your computer and your mobile device with the Authenticator app installed. If your mobile device doesn’t support the Apple App Store or Google Play Store, open your app store and search for 'Microsoft Authenticator.' Step 1: Add the Authenticator appįirst, add the Authenticator app as a sign-in method to your account. To get Microsoft Authenticator, use your phone's camera to scan this QR code. Required: Before continuing, install the Microsoft Authenticator app for iOS or Android.

Microsoft account authenticator setup